FAQ

What is a scalp facial?

A scalp refresh facial is a specialized treatment that cleanses, exfoliates, and nourishes your scalp. Kind of like a facial for your skin. It uses a combination of techniques, including:

  • Cleansing: A deep cleanse to remove buildup from styling products, oils, and environmental impurities.

  • Exfoliation: Gentle exfoliation to remove dead skin cells and unclog hair follicles, promoting healthy hair growth.

  • Massage: A relaxing scalp massage to boost circulation and ease tension.

  • Nourishment: Application of a hair mask or serum to hydrate and balance your scalp’s natural oils, targeting issues like dryness, oiliness, or dandruff.

These treatments help improve scalp health, reduce irritation, and support healthier hair growth while leaving your scalp feeling refreshed and revitalized. What are you waiting for? Life moves fast, selfcare should never be last.

What is blonding?

Blonding is a process that lightens your hair to create the perfect shade you want. Whether that’s soft caramel tones or a full buttery blonde. I offer two main blonding options:

  • Traditional Blonding creates bright, bold highlights from root to tip for a high-impact look. Maintenance is recommended every 6 to 12 weeks.

  • Modern Blonding delivers a soft, sun-kissed style with a natural root, making grow-out easy and low maintenance. Touch-ups are usually needed every 4 to 6 months.

Both techniques are customized to enhance your natural beauty and fit your lifestyle.

How do I know what to book?

Please refer to my service menu to view the full range of offerings. If you have any further questions or need assistance, feel free to contact me or fill out a contact form here. It’s important to book the correct appointment to ensure we have enough time to provide the service that will help you achieve your desired results.

Do you have a cancellation policy?

As a mom of three, I completely understand that life can be unpredictable. If you ever need to cancel or reschedule your appointment, I just ask that you give me at least 24 hours notice. If it's less than 24 hours or if you don't show up for your appointment, there will be a fee added to your profile. The fee is 20% of the services you had booked. That fee would need to be paid before you can book your next appointment.

For example, if you were scheduled for The Partial Foil and and Haircut totaling $145, the cancellation fee would be $29.

I fully understand that life happens, like illness, last-minute childcare issues, or other unexpected stuff can pop up. I really value open and honest communication, and I'm always happy to work with you when those situations come up. Just reach out as soon as you can so we can figure it out together.

Is dirty hair better for my appointment?

There is a common misconception that dirty hair holds color better, but this is not the case. Product buildup and natural oils can make it harder for color or lightener to work effectively. Please come with clean, dry hair, styled as you normally wear it, so I can assess what works best for you.

If you're getting a scalp facial or a haircut, I will wash your hair, so it’s fine to arrive with slightly dirty hair.

What if I’m running late?

I understand that things can happen. If you're running late, please notify me as soon as possible. If you are more than 15 minutes late, we may need to adjust your appointment to a shortened service. Please note that a shortened visit may not allow enough time to achieve your desired outcome, and in some cases, we may need to cancel the appointment altogether. If I am running behind, I will inform you in advance, but your appointment will proceed as scheduled.

How do I reschedule my appointment?

To reschedule, you will need to contact me directly either by text, phone call or email.

What if I’m unhappy with my hair?

I strive to deliver results that meet your expectations, but if you are unsatisfied with your hair, please let me know within 7 days of your appointment so I can arrange a complimentary adjustment. Due to the artistic nature of my services, I do not offer refunds. Adjustments are available only for services that were agreed upon and delivered as requested. If you change your mind about the look you initially chose, a follow-up appointment will be required to make further changes.

Can I bring my kids or friends to my appointment?

While I love children, the salon has limited seating and many things that are not child-friendly. Children may become bored quickly, so please make arrangements for childcare to ensure you have a relaxing appointment. If you find it necessary to bring a child, please let me know, and we will do our best to accommodate.

Due to limited space, please refrain from bringing additional guests unless they are also receiving services. Thank you for your understanding.