How do I know what to book?

Please refer to my service menu to view the full range of offerings. If you have any further questions or need assistance, feel free to contact me or fill out a contact form here. It’s important to book the correct appointment to ensure we have enough time to provide the service that will help you achieve your desired results.

What if I’m running late?

I understand that things can happen. If you're running late, please notify me as soon as possible. If you are more than 15 minutes late, we may need to adjust your appointment to a shortened service. Please note that a shortened visit may not allow enough time to achieve your desired outcome, and in some cases, we may need to cancel the appointment altogether. If I am running behind, I will inform you in advance, but your appointment will proceed as scheduled.

Do you have a cancellation policy?

As a mom of three, I completely understand that life can be unpredictable. I kindly ask that you provide at least 24 hours’ notice if you need to cancel, so I have time to offer your spot to another client. Cancellations made less than 24 hours before the appointment will incur a 20% cancellation fee, which must be paid before rebooking. A no-show will result in a 20% fee for the scheduled service, which must also be paid prior to rebooking. If an emergency arises, please contact me, and we will work something out.

How do I reschedule my appointment?

To reschedule, you can visit my booking website or contact me directly. If rescheduling via the website, you will need to cancel your original appointment first, then select a new time that works best for you.

What if I’m unhappy with my hair?

I strive to deliver results that meet your expectations, but if you are unsatisfied with your hair, please let me know within 7 days of your appointment so I can arrange a complimentary adjustment. Due to the artistic nature of my services, I do not offer refunds. Adjustments are available only for services that were agreed upon and delivered as requested. If you change your mind about the look you initially chose, a follow-up appointment will be required to make further changes.

Is dirty hair better for my appointment?

There is a common misconception that dirty hair holds color better, but this is not the case. Product buildup and natural oils can make it harder for color or lightener to work effectively. Please come with clean, dry hair, styled as you normally wear it, so I can assess what works best for you.

If you're getting a haircut, I will wash your hair before the cut, so it’s fine to arrive with slightly dirty hair.

Can I bring my kids or friends to my appointment?

While I love children, the salon has limited seating and many things that are not child-friendly. Children may become bored quickly, so please make arrangements for childcare to ensure you have a relaxing appointment. If you find it necessary to bring a child, please let me know, and we will do our best to accommodate.

Due to limited space, please refrain from bringing additional guests unless they are also receiving services. Thank you for your understanding.